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What is the Florida HIV hotline, and what other resources are there?

Answered in plain language, anchored to CDC, HIV.gov, and NIH.

Last reviewed:

Educational resource — General information for learning and support. Check the linked sources and organizations for current policies, services, and eligibility when relevant.
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The Florida HIV/AIDS Hotline is 800-352-2437, with Spanish, Haitian Creole and TTY lines. Operator 211 Big Bend also offers HIV information by text during hotline hours. For ADAP eligibility or medication assistance, call 844-381-2327. Use the service-specific options below or our locator.[13][3]

Florida lines, in the order to try them

Florida HIV/AIDS Hotline
English: 1-800-352-2437 (1-800-FLA-AIDS)
Spanish: 1-800-545-7432 (1-800-545-SIDA)
Haitian Creole: 1-800-243-7101 (1-800-AIDS-101)
TTY/TDD: 1-888-503-7118[2]

211 Big Bend, the hotline operator, publishes hours of Monday–Friday 8 a.m.–9 p.m., Saturday 10:30 a.m.–6:30 p.m. and Sunday 2–6:30 p.m. Its current hotline page also lists texting FLHIV to 898211 during opening hours. Some state pages show different hours; confirm the current schedule with the operator. This is not a 24-hour HIV information line.[13][1][2]

FL DOH HIV/AIDS Section: 850-245-4422 — 4052 Bald Cypress Way, Tallahassee, FL 32399. That is a program office, not a helpline; use it for program, data, and policy questions. Your county health department remains the front door for enrollment, and FL DOH's patient care page lists the state's Ryan White Part B lead agencies[1].

Medication, pharmacy, and ADAP numbers

ADAP Help Desk: 844-381-2327 — eligibility status, medication assistance and program questions. Florida lists state ADAP office hours as Monday–Friday, 8 a.m.–5 p.m. Eastern. For a delayed or rejected refill, also contact your dispensing pharmacy and clinician promptly, especially if you may run out.[3]

Prime Therapeutics: 833-604-0925 for direct medication services and enrollment. The state also lists CVS Specialty: 800-498-2037 or 800-238-7828 for clients using that dispensing arrangement. Confirm which pharmacy currently handles your prescription; the state page contains both updated program notices and older service descriptions. Have your prescription and enrollment details available.[3]

Ask your county health department or case manager for the current application, accepted income records, formulary and eligibility review. If you lost coverage during the spring 2026 changes, contact ADAP to check reinstatement or reapplication; do not assume it happened automatically.[2]

National lines worth keeping in your phone

CDC-INFO: 800-232-4636, Monday–Friday 8 a.m.–8 p.m. Eastern, except federal holidays, provides general health information in English and Spanish. NIH HIVinfo: 800-448-0440, Monday–Friday 1–4 p.m. Eastern, answers HIV treatment and clinical-trial information questions in English and Spanish. Neither replaces urgent clinical care.[14][4]

SAMHSA National Helpline: 800-662-4357 offers free, confidential referrals and information about mental health and substance-use treatment, 24 hours a day, in English and Spanish. It is not an HIV-specific treatment line.[5]

Trans Lifeline: 877-565-8860, Monday–Friday 1–9 p.m. Eastern; press 2 for Spanish. It is a peer support service. For clinicians, the National Clinician Consultation Center uses 844-275-6222: HIV management consultations are Monday–Friday 7 a.m.–5 p.m. Pacific; PEP consultations add Saturday–Sunday 10 a.m.–2 p.m. Pacific, excluding holidays. Perinatal HIV consultations are available 24/7. These are clinician consultation services; a person with a possible recent HIV exposure should seek urgent care immediately rather than wait for a callback.[16][17][18][6][15]

Beyond the phone: legal help, intake, and data

Lambda Legal’s Southern Regional Office: 404-897-1880. Ask for the Legal Help Desk about matters involving sexual orientation, gender identity or HIV. Its contact page also routes people to online help. An inquiry does not guarantee representation.[7]

Broward CIED: 954-566-1417 schedules Ryan White Part A intake through Broward Regional Health Planning Council and partner locations. The main office is 200 Oakwood Lane, Suite 100, Hollywood, FL 33020. Confirm the appointment location and hours before traveling. Elsewhere, HRSA’s Find HIV Care tool locates Ryan White medical providers by address, city, ZIP or state.[8][9]

Community and service contacts: Compass (Palm Beach): 561-533-9699[19] · SunServe (Broward): 800-599-0996[20] · Care Resource (Miami): 305-576-1234[21] · CAN Community Health pharmacy services: 844-370-6204[22] · Metro Healthy Communities administrative office: 727-321-3854[23] · SPEKTRUM Health (Orlando): 407-454-1363[24] · IDEA Exchange Miami: 305-243-2799[25] · IDEA Exchange Tampa: 813-606-9378[26] · IDEA Orlando syringe pickup: 407-749-2105[27]. Ask about the specific service, eligibility, location and opening hours. For data requests, Florida’s surveillance directory lists contacts by partnership area; these are data contacts, not patient-enrollment helplines.[10]

Before you call about medication: what changed in 2026

Florida’s 2026 ADAP changes involved temporary cuts and subsequent funding measures. HB 697 provided about $30.9 million and restored a 400% poverty-level threshold through June 30, 2026. Section 101 of HB 5001-E provided $75 million for FY 2025–2026 with unspent funds carried into FY 2026–2027, retained the 400% threshold, and capped direct-medication enrollment at 21,000. That cap is not a count of people currently enrolled or waiting.[28][11][12]

As checked September 21, 2026, Florida lists ADAP income eligibility at 0–400% of the federal poverty level, direct medication help for eligible uninsured clients and copay/deductible help for eligible insured clients. Biktarvy and Descovy returned July 1, 2026. Premium assistance remains unavailable. If you lost coverage, contact ADAP or your case manager to confirm your current status and any reinstatement steps.[3]

Related questions

What is the Florida HIV/AIDS Hotline number?

Call 800-352-2437 in English, 800-545-7432 in Spanish, 800-243-7101 in Haitian Creole, or 888-503-7118 for TTY. Operator 211 Big Bend publishes weekday and weekend hours on its hotline page and offers texting FLHIV to 898211 during opening hours. Confirm the schedule because some state listings differ.[13][2]

Who do I call about ADAP or my HIV medication in Florida?

Call the ADAP Help Desk at 844-381-2327 for eligibility and program questions. Prime Therapeutics at 833-604-0925 handles direct medication services and enrollment. If a refill is delayed, contact the pharmacy assigned to your prescription and your clinician promptly; ask ADAP to clarify the dispensing arrangement.[3]

Is there a 24-hour HIV hotline?

Availability depends on the service. Florida’s HIV information line, CDC-INFO and NIH HIVinfo have scheduled hours. SAMHSA’s 800-662-4357 referral line and NCCC’s 844-275-6222 perinatal consultation service for clinicians are 24/7. For a mental-health crisis, call or text 988; for a medical emergency, call 911. Do not delay urgent PEP assessment while waiting for a hotline to open.[13][4][14][5][17][18]

Did Florida restore ADAP coverage after the 2026 cuts?

Some benefits were restored. Current Florida guidance lists the 0–400% poverty-level threshold, Biktarvy and Descovy coverage, and medication assistance for eligible uninsured or insured clients. Premium assistance remains unavailable. Legislation caps direct-medication enrollment at 21,000, so confirm your own enrollment and benefit with ADAP.[3][11][28]

Find HIV Testing and Care Near You
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Florida ADAP Changes
The 2026 cuts, the restoration, and what is still missing.
How Do I Find Legal Help for HIV Discrimination?
Your rights at work, in housing, and in care — and who to call.
Last reviewed: September 2026 by the RiseUpToHIV team. Educational content only — not medical advice.

References & Sources

  1. Florida Department of Health — HIV/AIDS patient care. Hotline listing and 211 Big Bend web page, one published set of hours, and Ryan White Part B lead agencies. ↩ ↩ ↩ ↩
  2. Florida Department of Health — Current ADAP guidance and multilingual HIV hotline contacts. Source. ↩↩↩ ↩
  3. Florida Department of Health — ADAP status, help desk, and formulary. ADAP Help Desk, Prime Therapeutics and CVS Specialty numbers, 0–400% FPL eligibility, restored formulary, and discontinued premium assistance. ↩ ↩ ↩ ↩ ↩ ↩
  4. CDC — About CDC-INFO: current consumer information service and hours. Source. ↩↩ ↩
  5. SAMHSA — National Helpline. Free, confidential 24/7/365 treatment referral and information line in English and Spanish. ↩ ↩
  6. Trans Lifeline — Hotline hours. Peer support line number, operating hours, and Spanish-language option. ↩
  7. Lambda Legal — Contact and regional Legal Help Desks. Southern Regional Office phone covering Florida and the desk's coverage of HIV matters. ↩
  8. Broward Regional Health Planning Council — Current CIED intake directory, main-office address and appointment information. Source. ↩
  9. HRSA — Find a Ryan White HIV/AIDS Program medical provider. Federal search tool for Ryan White providers by city, ZIP, address, or state. ↩
  10. Florida Department of Health — HIV surveillance partnership area contacts. Named surveillance staff and direct phone numbers for all 17 Florida partnership areas. ↩
  11. Florida Legislature — Chapter 2026-232, section 101: enacted appropriation, carryforward funding and direct-medication enrollment cap. Source. ↩↩
  12. Florida Senate — HB 697 summary: $30,901,933 and temporary ADAP requirements through June 30, 2026. Source. ↩
  13. 211 Big Bend — Florida HIV/AIDS Hotline: current operator contacts and hours. Source. Checked September 21, 2026. ↩ ↩ ↩ ↩
  14. NIH — Contact HIVinfo. Source. Checked September 21, 2026. ↩ ↩
  15. NCCC — HIV/AIDS Management: current clinician number and service hours. Source. Checked September 21, 2026. ↩
  16. NCCC — PEP consultation: current clinician number and service hours. Source. Checked September 21, 2026. ↩
  17. NCCC — Perinatal HIV/AIDS: 24/7 clinician consultation. Source. Checked September 21, 2026. ↩ ↩
  18. CDC — 2025 nonoccupational PEP recommendations: urgent assessment and prompt initiation. Source. Checked September 21, 2026. ↩ ↩
  19. Florida Senate — HB 5001-E action history: governor approval June 29, 2026 and chapter 2026-232. Source. Checked September 21, 2026. ↩ ↩
  20. Compass (Palm Beach) — published service contact. Source. Checked September 21, 2026. ↩
  21. SunServe (Broward) — published service contact. Source. Checked September 21, 2026. ↩
  22. Care Resource (Miami) — published service contact. Source. Checked September 21, 2026. ↩
  23. CAN Community Health pharmacy services — published service contact. Source. Checked September 21, 2026. ↩
  24. Metro Healthy Communities administrative office — published service contact. Source. Checked September 21, 2026. ↩
  25. SPEKTRUM Health (Orlando) — published service contact. Source. Checked September 21, 2026. ↩
  26. IDEA Exchange Miami — published service contact. Source. Checked September 21, 2026. ↩
  27. IDEA Exchange Tampa — published service contact. Source. Checked September 21, 2026. ↩
  28. IDEA Orlando syringe pickup — published service contact. Source. Checked September 21, 2026. ↩

Community publications like POZ, Positively Aware, and TheBody inform framing and lived-experience context on RiseUpToHIV. Every clinical, epidemiological, or public-health claim above is anchored to a primary source.

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